The income tax department has always been striving to render quality service to its tax-payers and has been conscious of the need and scope for improvement in the quality of public service delivery mechanism. In this quest, ASK CENTRES have been established at various offices of Income Tax Department.
The various ASK CENTRES are showcasing the technical enhancement in the delivery mechanism of services to the Tax Payers thereby exhibiting the e-Governance agenda of Government of India.
ASK is a multi-faceted mechanism for achieving excellence in public service delivery reflecting the new Quality policy of the Income Tax Department. It is a single point of contact for the taxpayers where taxpayer request for services including grievances are registered and acknowledged through unique identifier for tracking the request throughout its life cycle. ASK represents a new integrated problem solving approach of the Income Tax Department in the realm of citizen-centric service delivery.
The ASK at Jaipur has already been granted IS: 15700:2005 certifications by BIS for Standard Quality Management System.
The various Tax Payers Services(TPS) being provided at ASK are as under :
Single window system for registration of all taxpayer applications/returns.
Various Forms/Application could be filed in person.
System generated unique acknowledgment number issued on the spot.
Unique number can be used for monitoring the status of applications and returns.
Submission of Grievances.
Status of PAN Application and other PAN related issues.
Service of Tax Return Preparer(TRP).
The Income Tax Department NEVER asks for your PIN numbers, passwords or similar access information for credit cards, banks or other financial accounts through e-mail.
The Income Tax Department appeals to taxpayers NOT to respond to such e-mails and NOT to share information relating to their credit card, bank and other financial accounts.