The Citizen's Charter of the Income Tax Department is a declaration of its Vision, Mission and Standards of Service Delivery. For ensuring continuous improvement in service delivery standards, the Citizen's Charter has been regularly reviewed in 2007, 2010 and then in 2014 after extensive consultation with all the stakeholders across the country. The new Citizen’s Charter 2014 was released on 29th April 2014. Click to download

The Union Budget 2020 provided for the introduction of a Taxpayers Charter to aim for clean and corruption-free governance. Taxpayers Charter is for building trust between the taxpayer and the income tax department. The Taxpayers Charter defines a taxpayer’s rights and obligations under the law. It also specifies the department’s commitment to providing services to the taxpayers. The Charter is a step in bringing in transparency in the tax services from the department and tax compliance by a taxpayer. Click to download